How to order wifi pods from virgin media. SpeedQuickStart, set up and connections. How to order wifi pods from virgin media

 
 SpeedQuickStart, set up and connectionsHow to order wifi pods from virgin media  Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected

The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Re: Order WiFi pods. Tap Start the scan. Kind regards, Ilyas. However they can be chargeable depending what package you on. - 5391224. • Start the Scan (do this in every room) • Scan complete. Here you can change your network name (SSID) and password, choose which. It says as a volt customer I can have up to three. Am on 1GB, very weak signal in partners office and constantly disconnecting. Tap Optimise WiFi now if an option. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we. . If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. However they can be chargeable depending what package you on. Networking and WiFi. 0 is normal. You can add WiFi Max to any deal that doesn’t have Volt (M50 Broadband or. Sign in to My Virgin Media. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. I loose WiFi connection completely from half way down my hallway and need the signal to. Please let me know how you get on. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your household needs every day. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. I have spent an hour looking through the VM website and I can - 5149114. Tap Start the scan. On several occasions I have called virgin media to order a wifi pod, to then be told exactly what I want to hear that the tracking details will be emailed to me within 4 hours. See the following page for details, including how to order online via My Virgin Media - 5135255. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. Here you’ll find all the help you need for Virgin Media related problems and issues. Hey Vinny66, thank you for reaching out and I am sorry you are having some issues with trying to order a pod. Hi, I’m looking at how to order Wifi pods, I’ve run the diagnostics in every room via the VM Connect app. This promotion means you won’t pay the usual setup fee of £35. Home Phone. Thanks for your suggestion. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. QuickStart, set up and connections. - 5289462. Best. Hi, I too am having similar problems. Please do get in touch if you require any further assistance, and we will be happy to help. I know I have. Signal does not reach my bedroom. You can order WiFi pods from the Virgin Media Connect app. Hi, WiFi doesn't reach most of my house, I'm now a Volt customer so should be able to get the WiFi pods free. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. Thanks newapollo. If the scan picks up that you need a pod it will allow you to order some. I found out there should be an isolation box. Tap Start the scan. Check out the do's and don'ts, in our Community FAQs. Phone. . Networking and WiFi. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. I would like to help you with this. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. QuickStart, set up and connections. Up to 3 WiFi Pods if needed. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. However, I don't have any options for ordering a Pod through the app. Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. · While connect to WiFi, Tap I’m ready. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. • View, manage and even order WiFi Pods*. Please help. Re: Wifi Pods. The signal is great at the front of the house but very poor at the rear. The mesh wifi pods now come with a speed guarantee . Hm I did this through the app but was never walked through ordering the pods. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Stream from Virgin Media. on ‎17-07-2023 18:24. Then Start the scan again. It never arrived. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. We really want this Virgin installation to work - 500mbps in the front room and 0mpbs in a bedroom is a little extreme! Thanks. While connect to WiFi, Tap I’m ready. - 5289462. Stream from Virgin Media. 1 ACCEPTED SOLUTION. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. I am on volt package so as far I know I can have them with no extra cost. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. Hi @VAF . Switched On. 1 ACCEPTED SOLUTION. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. Tap Start the scan. Hi. If that doesn’t do the job, we’ll send you up to a total of 3. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. Broadband, TV and Landline offers. Please let me know how you get on. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Hi @Pinkle89 thanks for getting back to us. I have no coverage in at least one room in the house so need boosters, I've used the connect app to check speed in each room and for one room it either doesn't register at all and says it's not working or shows download sp. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. If you need a second or third Pod, sign in to My Virgin Media, click on Your Package and follow the steps in the WiFi Max tab. I presume I'm on WiFi max because my package is the 1gig volt. John. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. Stream from Virgin Media. Wait 2 mintues for Scan. To install a. . Chatter and natter. Meet WiFi Max. Virgin Media; My Virgin Media; Shop; Help;. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. We would like to show you a description here but the site won’t allow us. I cannot see the Message Us icon on Safari or Edge. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. Technical assistance just gets an AI that assumes there's a fault. Tried chat via connect app but says it's all busy and to try later. Virgin Mobile. Plus, No way to access to customer support thru phone, or live chat. · Start the Scan (do this in every room)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. In 'my virgin media' account it says to order from the VM connect app. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. . Then Start the scan again. Technician replaced router earlier in month. If the scan picks up that you need a pod it will allow you to order some. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Tap Add a room, Tap the room you're in. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. i need to order a pod. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. . In response to Chris_W1. • While connect to WiFi, Tap I’m ready. Please look out for the private message and we can get. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. If the scan picks up that you need a pod it will allow you to order some. Excludes broadband faults and broadband network outages. Scan complete, Tap continue. Tap Add a room, Tap the room you're in. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. . If you have no luck with the app you can call 0800 064 3850 to order. Scan complete, Tap continue. My Virgin Media App. In one room the wifi is intermittent and sometimes disconnects because of weak signal. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Tap Start the scan. Apologies for the delay in responding. The pods can only be sent out one at a time too. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Hi Pellucid05, Thank you for reaching back out to us in our community and welcome back, sorry to hear you have black spots where WiFi isn't reaching but have been unable to order our WiFi Max,. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. I found out there should be an isolation box. However, the connect app directs me to the website, the website doesn't have an order link. Best. However they can be chargeable depending what package you on. My Virgin Media App. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. Networking and. Tap Start the scan. Tap Start the scan. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Tap Start the scan and then. I would like to help you with this. However they can be chargeable depending what package you on. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. I've just moved to Virgin Media and am also part of Volt as have O2 mobile. Watch the video below to find out how, and then read on for more. I have tried calling a number of times and been told they cannot do it over the phone and it has to be done via the app. Gaming Support. The mesh wifi pods now come with a speed guarantee . No setup fee is available on all bundles, broadband & phone, and broadband only packages. TV. I'm on 1 gig broadband with a hub 4. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. The best way to get a pod order is download the Virgin Connect app, from here do a scan. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Please do get in touch if you require any further assistance, and we will be happy to help. However it will be chargeable if your on a lower tariff. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. If the scan picks up that you need a pod it will allow you to order some. To check if a Pod is needed, use the Connect App to do a wireless scan in the property. We stay in an old house with thick concrete walls built circa 1937. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. • While connect to WiFi, Tap I’m ready. Start the Scan (do this. However they can be chargeable depending what package you on. Then Start the scan again. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. I am now on the phone and moving between departments and being on hold. The home scan feature will guide you from room to room to carry out WiFi speed tests. on ‎17-06-2022 22:08. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Download the Virgin Media Connect app now. In 2 rooms in the house we are getting below 20mbs and in one room, we’re getting no connection. VM will only allow you to order 1 every seven days to the maximum of 3 pods, When checking speed etc from the pod remember to disconnect your wifi on your device and the then reconnect, try this first standing over the pod, then move further away and see what happens. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. . However, it’s worth pointing out that the. 0 Kudos. Thanks for confirming your details via private message @k850ilw. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. The engineer said I needed to order three wifi pods to enable coverage in the rest of the house. Sign in . To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. Hi stiffers . Stay safe online. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. Can anyone advise please? We’ve ran several scans using the app of our home. Start the Scan (do this in every room) Scan complete. QuickStart, set up and connections. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if you’re not getting download speeds of at least 20Mbps in every room. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. We apologise for any frustration this experience may have caused. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Manage Your Account. I have used the Virgin Connect app to confirm these speeds. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. In response to Lee_R. Reply. Re: WiFi Pods order. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. QuickStart, set up and connections. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. While connect to WiFi, Tap I’m ready. However, I don't have any options for ordering a Pod through the app. About our help and support page. High up (8ft) not any. Clicking the link to order brings me to. While connect to WiFi, Tap I’m ready. 😊. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Glad to hear that the POD has started working again, but if you do have any more issues with it please return to this thread to let us know and we can send you a PM to have a closer look, and offer some more help if needed! All the best. Browse Virgin Media Virgin Media Community. · Scan complete, Tap continue. Tap Start the scan. Account - Cable. - 5123613 - 12 Browse Virgin Media Virgin Media CommunityIf you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Virgin Media help and support. If so, Tap Optimise. Speed Hi BenHawkeye . That means double the mobile data on every eligible O2 Pay Monthly plan in your household. • View, manage and even order WiFi Pods*. I have the 1gb package, I have run the speed test which confirmed there's very poor signal. While connect to WiFi, Tap I’m ready. WiFi Pods and Boosters. It's up to three in total depending upon coverage. Right from the. Thanks,Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. I'm so sorry to hear you're having a bit of trouble with Wi-Fi speeds and ordering a Wi-Fi Pod, but I'm not entirely sure what you mean when you say you're trying to activate Wi-Fi Max. I will send a private message - watch out for the purple envelope. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Regards, Steven_L. While connect to WiFi, Tap I’m ready. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. As you are a Volt customer, you get the Pods free, otherwise they are £8 pm. • Tap Add a room, Tap the room you're in. Retail Wireless Repeaters or Wi-Fi Mesh / Routers are so much more capable - and work with any ISP. So I can help I will send you an invite into a private chat, please look out for the white envelope to accept. QuickStart, set up and connections. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. The pods can only be sent out one at a. About our help and support page. My WiFi does not reach the back end of my home. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. There are so many things that can influence a WiFi connection some of which include but are not limited to, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Our house has a lot of thick internal walls which means the signal doesn’t reach far at all - barely outside the room, let alone beyond that where we have a home office. I have a volte account and It is saying to click to order the pods on the app but then I am taken to a page asking me to chat with somebody to upgrade. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. How do I order a WiFi pod? I click on the link and it says that demand is high and to come back later. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. However, their Pods are only free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - is that you? If so they are worth trying - they should work for you. You need to use the Connect app to perform the Home Scan in the area where the signal is low (est) The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Speed. Check out the purple envelope in the top right hand corner for a private. No setup fee. Once this has been done, additional Pods can be ordered via the. Networking and WiFi. Virgin TV 360. 500. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Forum; Apps. . Networking and WiFi. . Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. Once this has been done it will advise if a pod is needed and then will allow you to order. Thanks for reaching out to us. I would be happy to get a pod ordered for you today but would need to confirm a few details via a private message, that I will drop over in a moment. • Scan complete, Tap continue. Stream from Virgin Media. AndChiron • 4 days ago. Once you’ve linked the Virgin Media Connect app to your Hub 3, 4 or 5, you’ll see your network details on the Home tab of the app. QuickStart, set up and connections. Apologies for the delay in responding. Browse. can you please advise how I get a Wifi Pod . It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. And when I do get it to work there is no option available to order pods so I assume a 'poor' signal is not good enough to be called a blackspot. Wi-Fi pods - failed orders. Sorry to hear you're having issues with the WiFi signal and the Connect App. Our home scan feature will guide you from room to room to carry out WiFi speed tests. Switched On Families. And sorry that you require a pod. From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. I have the Volt 600 ultimate package and the download. Scan complete, Tap continue. Unfortunately, the message said that ordering could only be done by phone. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. I was advised I could order one free through the connect app but not seeing an option to do so. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Sorry to hear of the wireless network issues experienced and the problems getting another pod ordered, we appreciate you raising this via the forums and welcome to the community. WiFi Pod ordering shambles. Tap Add a room, Tap the room you're in. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. How to perform the scan and order the wifi pods when using the Connect app. Scan complete, Tap continue. Tap Add a room, Tap the room you're in. Smart Wi-Fi Pod Support. Check out the purple envelope in the top right hand corner for a private message from me. Current VM broadband only customer. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. a month ago. Tap Start the scan and then. While connect to WiFi, Tap I’m ready. I don't understand how to order a Wi-Fi pod. Thanks - Steve Hi. Start the Scan (do this in every room) Scan complete. . Best Add a Comment AndChiron • 4 days ago Use the VM connect app or give customer services a call. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Thanks - SteveI'm sorry to hear you're facing some issues with the Wi-Fi signal and service in your home. And sorry that you require a pod. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) When the scan is complete tap Optimise WiFi. The app says it’s poor and to order one but don’t have a clue how to. Not ideal when the Connect app only occasionally decides to recognise the hub. They are free on Volt, 1GB or Oomph bundles. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on herePods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. You can only have a maximum of 3 Pods. Scan complete, Tap continue. Please look out for the envelope on the top right of. Stay safe online. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you. SpeedHow to perform the scan and order the wifi pods when using the Connect app. Kind regards Jodi. Account - Cable. Hi, I am a new customer. The mesh wifi pods now come with a speed guarantee . Networking and WiFi. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. Options. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennySimply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. 0 Kudos. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. So you need to prove that you can't get 30 Mbps (3. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. 10 minutes ago. Very Insightful Person. .